Hire Rental Agreement

Your responsibility as the hirer

While the garments are in your possession, you are responsible for them. This includes any damage, loss or theft during your hire.

Please handle everything with care and avoid activities that could cause excessive wear or damage, such as rough physical activity or contact with sharp objects.

Kingsman Suit Hire owns every garment we hire out. You are renting it for a set period and it must be returned on time. This agreement is legally binding, and any breach of its terms may result in proportionate action.

Liability, damage and inspections

Accidents happen, and minor wear and tear is expected. If a garment is damaged beyond normal use, lost or returned late, the fees in section 5 apply.

We inspect every garment before and after each hire so every customer receives a suit in excellent condition. If you notice any damage when your garments arrive, tell us as soon as possible so it is not mistaken for new damage when they are returned.

Shipping

We deliver anywhere in New Zealand with our courier partners, NZ Post and PBT:

• Standard courier — $15, usually 3–4 business days
• Urgent courier — $25, usually 1–2 business days (next-day delivery cannot be guaranteed)
• In-store collection from 244 Barrington Street, Spreydon — free

For weekend or Monday events, please place your order before 2pm on the Wednesday before. Orders placed after this time are at your own risk and are not refundable if they arrive late.

Returns

To return your hire, pack everything into the prepaid courier bag provided and drop it at your local NZ Post. We recommend keeping your tracking number. We will also track the parcel from our end once your seven-day hire has finished.

When your return arrives, our team inspects it against this agreement.

Shipping fees are non-refundable, and we do not cover return shipping unless the item you received was faulty or damaged.

If you lose the return courier bag, let us know straight away — we may be able to email you the shipping label. Kingsman is not responsible for lost return bags; if it cannot be replaced you will need to arrange and pay for your own courier.

Late returns and fees

Communication is key. If your return is going to be late, or anything needs our attention, please tell us — it avoids unnecessary fees.

A late fee of $10 per day applies for each day after the agreed return date until the garments are returned. If your late return affects the next customer’s hire, you will also be charged the cost of their refund.

If the garments are not returned within a full week of the original return date, they will be treated as unreturned and you will be charged the full replacement price below. Unreturned garments and unpaid invoices may be referred to debt collection, legal action and/or the police, and the hirer is responsible for any debt-collection costs.

Replacement prices:

• Jacket — $350
• Pants — $150
• Waistcoat — $130
• Shirt — $80
• Tie — $20
• Cufflinks — $40
• Shoes — $150

Alterations

If you give us your measurements when you order, our tailors can adjust the sleeve and leg length for you. Alterations usually take around 3 days.

If you need further adjustments after receiving your suit, you may take it to a local tailor or dry cleaner, but only the pant length and sleeves may be altered. Any other alteration is treated as damage and the full replacement price will apply.

Cancellations

Your cancellation date is the day your order leaves our Christchurch store — usually 3–4 days before the delivery date you chose. For in-store collection, it is your collection day.

• 2 weeks or more before: 100% refund
• 1–2 weeks before: 80% refund
• 24 hours to 1 week before: 60% refund
• Less than 24 hours before: no refund

Refunds are made to the card used for the original payment.

Personal items

Kingsman Suit Hire is not responsible for personal items or valuables left in hired garments. If you would like something returned to you, we will help arrange it, but any shipping or other costs are paid by the owner.

Cleaning and garment condition

Every garment is dry-cleaned by us after each hire to keep it in like-new condition. Some suits have been worn before, so you may notice the odd loose thread or small mark — these are easily removed.

Please do not wash or dry-clean any garments before returning them. Cleaning is included in your hire price and handled by our staff.

Courier delays and deliveries

We control how quickly your order leaves our store, but not delays within the courier network. If your delivery is delayed, please contact the courier to open an enquiry and let us know so we can help resolve it.

All parcels are sent without signature, so they will be left at the address you provided. If tracking shows “delivered” but you do not have your parcel, contact PBT and Kingsman urgently. The hirer is responsible for the garments from the moment they are delivered until they are returned. If a parcel marked delivered goes missing, we will ask PBT to investigate; decisions and any refund may wait until that investigation is complete.

Late deliveries are assessed case by case. Refunds will not be given for:

• Orders placed after the 2pm Wednesday cut-off for weekend and Monday events (see section 3)
• Parcels that were redirected by the customer

A refund will be given if your order arrives late because the previous hirer returned it late — we will always tell you if this is likely and offer a refund at that time.

A refund may be given if your order arrives late because of the courier (as shown by the tracking). To qualify, send the garments back within 24 hours, unworn. Shipping costs are non-refundable in all cases.

Agreement and limitation of liability

These terms form a legally binding agreement between Kingsman Suit Hire and you, setting out the rights and responsibilities of both parties. By using our website and hiring from us, you accept these terms, including our limitation of liability. Please read them carefully before you book.

Nothing in this agreement limits any rights you have that cannot be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.