Refund policy

Returns

To initiate a return, simply pack the suit into the courier bag provided and drop it off at your local NZ Post. We recommend obtaining a tracking number for your return shipment to ensure its safe arrival back to our warehouse. We will also track it from our end once your 7 day hire has elapsed. 

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria.

Please note that any shipping fees paid at the time of purchase are non-refundable. Additionally, we do not cover the cost of return shipping unless the item received is defective or damaged.

If you lose the returned shipping bag, please let us know asap, as we may be able to forward the shipping ticket to your email. Kingsman is not liable for any lost return shipping bags. If the bag is lost, you must purchase your own courier. 

 

If you have purchased an item and you would like a refund, please get in contact with us and we will organize the return process.